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Help center

 Find answers quickly and get the most out of our products. 

View FAQs, step-by-step guides, comprehensive documentation, videos, and images. 

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Documentation

Brochure Configurator Installation manual Network architecture and data flow User manual

Public API

API WebSocket integration documentation 2.0 

Data Sheets

ixi Pro ixi Lite ixi Gateway ixi COTG ixi Button ixi Beacon

Dashboards

Dashboard Installer Configurator 

ixicare app

Android iOS 

Marketing

2-pager Products   

GDPR

DPA Privacy policy Subprocessors TOM 










 

 


  FAQ

ixicare is a plug-and play system that requires no cabling, resulting in a low-cost installation fee.

ixicare combines highly requested features in one system such as:

  • Manual alarm: emergency button
  • Two-way voice communication
  • Indoor and outdoor location tracking
  • Indoor and outdoor geofencing
  • No-Motion, Man-Down, Fall Detection
  • Activity monitoring

ixicare is ideal to aid in situatons: 

  • where agression occurs
  • people need to receive assistance immediately automatically or on request
  • where data about logistics, workflow, alerts,... need to be presented and captured automatically
  • integrated in existing systems 

End-uses are: companies, cities, government institutions, residential care homes, hospitals, assisted living facilities, home care...

You can reach our customer support team via our contact form, email support@ixicare.com or using the live chat on our website

Customer support

Please provide these details when sending a request:

  • Site:
  • Mac address:
  • Explanation:
  • Images (if possible)

Yes. ixicare can function as a standalone solution or integrate smoothly with your existing care or communication systems through flexible API options.  

Yes. ixicare can be customized and supplied as a private-label solution for partners and distributors.

ixicare is a plug-and-play wireless solution requiring minimal cabling. Devices connect automatically, and the system can be configured via the web dashboard in just a few steps.

Put all beacons on a calibration factor of -20 and place 1 beacon on the ceiling in the middle of every room. 

Use the Installer dashboard to check the calibration level of the beacons.

How to calibrate beacons

By automatically detecting falls, motion absence, or geofence breaches, ixicare ensures that help is always just a button press, or automatic detection, away.

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Discover why partners choose ixicare

Send us a message

info@ixicare.com

Call us: 

+32 473 28 54 30

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