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Brochure Configurator Installation manual Network architecture and data flow User manual WebSocket integration documentation 2.0
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Dashboard Installer Configurator
ixicare app
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FAQ
ixicare is a plug-and play system that requires no cabling, resulting in a low-cost installation fee.
ixicare combines highly requested features in one system such as:
- Manual alarm: emergency button
 - Two-way voice communication
 - Indoor and outdoor location tracking
 - Indoor and outdoor geofencing
 - No-Motion, Man-Down, Fall Detection
 
- Activity monitoring
 
ixicare is ideal to aid in situatons:
- where agression occurs
 - people need to receive assistance immediately automatically or on request
 - where data about logistics, workflow, alerts,... need to be presented and captured automatically
 - integrated in existing systems
 
End-uses are: companies, cities, government institutions, residential care homes, hospitals, assisted living facilities, home care...
You can reach our customer support team via our contact form, email support@ixicare.com or using the live chat on our website
Please provide these details when sending a request:
- Site:
 - Mac address:
 - Explanation:
 - Images (if possible)
 
Yes. ixicare can function as a standalone solution or integrate smoothly with your existing care or communication systems through flexible API options.
 
Yes. ixicare can be customized and supplied as a private-label solution for partners and distributors.
ixicare is a plug-and-play wireless solution requiring minimal cabling. Devices connect automatically, and the system can be configured via the web dashboard in just a few steps.
Put all beacons on a calibration factor of -20 and place 1 beacon in the middle of every room.
Use the Installer dashboard to check the calibration level of the beacons.
By automatically detecting falls, motion absence, or geofence breaches, ixicare ensures that help is always just a button press, or automatic detection, away.
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